Tesla recalls 285,000 cars: active cruise control will cause sudden increase in speed after false activation
According to the website of the State Administration for Market Regulation on June 26, recently, Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. implemented the “Defective Vehicle Product Recall Management Regulations” and “Defective Vehicle Product Recall Management Regulations”. According to the requirements of the Measures, the recall plan was filed with the State Administration for Market Regulation, and it was decided to recall the following vehicles from now on.
1. Tesla Motors (Beijing) Co., Ltd.
A recall of some imported Model 3 electric vehicles produced between January 12, 2019 and November 27, 2019, totaling 35,665 units.
2. Tesla (Shanghai) Co., Ltd.
Recall of some domestic Model 3 electric vehicles produced between December 19, 2019 and June 7, 2021, totaling 211,256; some domestic Model Y electric vehicles produced between January 1, 2021 and June 7, 2021 , a total of 38,599 vehicles.
Due to the problem of the active cruise control system of the vehicles within the scope of this recall, it is easy for the driver to activate the active cruise function by mistake in the following situations: when the vehicle is in the D gear, the driver moves the right control lever again to try to switch gears; When making a sharp turn, when the driver accidentally touches and moves the right control lever, etc. After the active cruise control is activated by mistake, if the cruising speed set by the vehicle is not the current vehicle speed, and the current vehicle speed is lower than the set speed, the vehicle will accelerate to the set speed, and the vehicle speed will suddenly increase, which will affect the driver’s expectations. This can lead to misjudgment of vehicle handling, and in extreme cases, it may lead to vehicle collision, posing a safety hazard.
Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. will upgrade the active cruise control software for the vehicles within the recall scope free of charge through the over-the-air update (OTA) technology, and users can complete the software upgrade without going to the store; For vehicles that cannot be recalled through the over-the-air (OTA) technology, Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. will contact the relevant users through the Tesla Service Center to upgrade the active cruise control for the vehicle free of charge. Control software to eliminate security risks.
This recall activity was carried out under the circumstance that the State Administration for Market Regulation initiated a defect investigation. Affected by the investigation, Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. decided to take recall measures to eliminate potential safety hazards.
Tesla Motors (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. will notify relevant users in an effective manner. Users can call Tesla’s customer service hotline: 400-910-0707 through mobile phones and landlines for consultation. In addition, you can also log on to the website dpac.samr.gov.cn, www.recall.org.cn, and follow the WeChat public account (SAMRDPAC) to learn more information and report defect clues.
@TeslaCustomer Support responded on June 26: Vehicles within the scope of this recall (Model 3/Model Y) may be mistakenly activated by the driver due to the active cruise control function, which poses a safety hazard in extreme cases. Adhering to the attitude of being responsible to consumers, Tesla took the initiative to file a recall plan with the State Administration for Market Regulation.
Users can complete the recall through the car’s remote upgrade (OTA) without going to the store; if the vehicle cannot be upgraded through OTA, the Tesla service center will contact the relevant user to upgrade the active cruise control software for the vehicle.
Tesla apologizes for the inconvenience this recall has caused to all car owners; at the same time, Tesla will continue to improve and improve safety in strict accordance with national requirements, and make every effort to provide users with excellent and safe driving. experience.
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